Knowledge Resources

The books listed below are resources for various interventions and are my regular references. This list is alive and growing.

1.Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life, by Stephen C. Lundin (Editor), et al

2.Be Our Guest: Perfecting the Art of Customer Service, Disney Institute, forward by Michael D. Eisner, Disney Enterprises, New York, 2001, (Paperback - June 2003),

3.Delivering Knock Your Socks Off Service (Knock Your Socks Off Series), by Ron Zemke, Kristin Anderson (Paperback - October 2002)

4.Service Magic: The Art of Amazing Your Customers, Ron Zemke & Chip Bell, Dearborn Trade Publishing, USA, 2003

5.How Full is Your Bucket, Tom Rath & Donald O.Clifton, Phd., Gallup Press, New York, 2004

6.The Leadership Pipeline, Ram Charan, Stephen Drotter, James Noel, Jossey-Bass, 2001

7.The Power of Appreciative Inquiry – A Practical Guide to Positive Change
Diana Whitney & Amanda Trosten-Bloom
Berrett-Koehler Publishers, Inc., San Francisco
2003

8.Encyclopedia of Positive Questions, Volume One
Diana Whitney, David Cooperrider, Amanda Trosten-Bloom, Brian S. Kaplin
Lakeshore Communications, 2002.

9.Appreciative Inquiry and Organizational Transformation Reports from the Field
Editors: Ronald Fry, Frank Barret, Jane Seiling, Diana Whitney
Quorum Books, Connecticut, 2002