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The Service Journey
Submitted by pat on Thu, 12/06/2008 - 4:16pm.
Service With A Heart for Frontliners
C.A.R.E for My Customers for High Intensity Service Areas
Easy Customer Encounters for Specific Service Situations and
Developing Service Leadership for the Management and Supervisory Team
Modules within the Service Journey. The Conceptual Framework takes into account the Managerial and Leadership components as well as the frontline service skills.
The Service Journey comprises 4 workshops covering the range of service situations, i.e.
These workshops utilise elements of the service modules with different emphasis depending on the needs of the client. Workshops are customised to suit industry and personnel needs.
