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conceptual
TRAINING OR FACILITATION?
Submitted by pat on Sun, 07/09/2008 - 9:43pm.We use the term training inaccurately – there is the learning of repeated actions and skills that may be legitimately termed training – that seems fine. What about the various workshops and sessions that are geared towards shifts in attitudes or perspective changes – which, for want of a better word, we also term as training?
NEWS UPDATE - FOCUS ON FACILITATION
Submitted by pat on Tue, 02/09/2008 - 4:45pm.Wonderful news - read all about it!
Knowledge Resources
Submitted by admin on Wed, 11/06/2008 - 2:03pm.
The books listed below are resources for various interventions and are my regular references. This list is alive and growing.
1.Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life, by Stephen C. Lundin (Editor), et al
2.Be Our Guest: Perfecting the Art of Customer Service, Disney Institute, forward by Michael D. Eisner, Disney Enterprises, New York, 2001, (Paperback - June 2003),
